FAQ

What is a Virtual challenge ?

Virtual Races and challenges are a new approach to taking part in exercise.

Complete each challenge by the discipline of your choice or as determined within the challenge parameters.

Virtual Races offers you the possibility to compete in any location at anytime enabling you to fit this into your exercise routines and busy lifestyles.

How it works ?

1- Register on UniversAll Run and register your information.

2- Pick your race and download your race bib. 5K, 10K, 21K & 42’192KM formats are available.


3- Run and support No Difference. Your race can be completed anytime within the allloted time frame.

4- Once you have completed the entire distance required simply screenshot using any fitness tracker, app, or take a photo of your gym monitor of your recorded results and send them to results@universallrun.com for them to be verified. You must send your results between the dates of the challenge.

5- Checkout you mailbox. Your results will be verified within 7 working days of submitting them. Once verified, your medal will be dispatched within 7 working days and you will allowed to download your certificat on our platform. We work on a 14 working days turnaround due to high volumes.

6- Do it again …

How to submit your results ?

To submit your results, simply email results@universallrun.com with the following information:

1)  Full Name

2)  Order Number

3) Screenshot / photo evidence of race results as an attachment.


Once you have emailed the above, you will receive an automated email to confirm your submission. Please note, we will only contact you should there be an issue with your results.

We will then verify your results within 7 working days of receiving them. Once we have verified your results, your medal will be dispatched and you will recieve an email confirmation that it's on it's way!

Please contact us (redirige sur page contact) if you have any concerns in regards to your results or you have misplaced them.

What can I use to track my results ?

We let you the choices totake photos of the monitors of gym equipment. 

You can also use a fitness tracking watch to record your results.

There are also many apps available that track distance such as; Strava, Runkeeper, Mapmyrun & many more which are free to use.

Depending of your government rules, we accept evidence from park runs and live races.

Is the distance complete if i split out into different segment ?

Yes !

We let you use as many (or as little) methods as you wish.

As an example, you could have a Sunday morning walk and then use the running machine in the gym to complete the remaining.

UniversAll run let you entirely the choice once you send us the complete proof.

Can I submit my results in one go or every time I complete a distance ?

Please send us your results completion in one go in order to prevent any missing results. Your resultst must be sent to results@universallrun.com.

When will I receive my medal after submission ?

Your results will be verified within 7 working days of submitting them. Once verified, your medal will be dispatched within 7 working days and you will allowed to download your certificat on our platform. We work on a 14 working days turnaround due to high volumes.

I want to run for charity, how do I go about this ?

UniversAll run wants you to run! But you’re not alone. We are a community of people that cares about others and making them feel part of the team. To us, sportsmanship is synonym with inclusivity. This is why we have partnered up with “No Difference”, an association that helps persons with disabilities through sport, music and art, and we are committed to donating 20% on each medals purchased.

What is No difference ?

Since 2003, the No Difference association aims to help people with disabilities through sport, music and art.

Counting among its members persons with reduced mobility, Down's syndrome, paraplegia, blindness, but also young migrants suffering from a social handicap, No Difference fights on a daily basis for their integration into the community.

The No Difference philosophy is to enable these people to rise above the prejudices and obstacles imposed by life’s circumstances and the gaze of others. Physical and psychological powers are not prerogatives of individuals fitting into the social “norm”. The fundamental mistake is to believe that the person with a disability does not have or is unable to acquire such strengths and abilities.

Are virtual races for everyone ?

UniversAll run was born out of a simple idea: running isn’t for runners only.

You heard us. We believe that anyone can and should take up challenges, anyone can conquer. Why?

Because it is a mindset. A way to look at life and say: I got this!

Are there any Social Media pages I can join UniversAll Run ?

Yes for sure, follow @Universallrun.

You can find us on Facebook, Instagram and Youtube where you’ll find the UniversAll Run team and virtual race enthusiasts posting race and challenge information, completion times, general motivation and socialising.

Pssssttt, our Tik Tok page is underway ...

Where can I find my bib race ?

Easy !
Go to your My Run area, then log in and go to Races. Click on the race in which you are participating in order to view your purchase number (s).

I bought several bibs for my family, how do I assign them theirs ?

UniversAll Run offers you the possibility to write the first and last name you want on each bib.

Go to your My Run space, then go down to Races. Click on the race in which you are participating then pass your smile on the bib, a logo with a man and a pen appears. Click on it then enter the information of your choice.

I have finished my race and already sent you my result, when will I get access to my certificate ?

First of all, congratulations to you for successfully completing your challenge!
Your certicate is available at the same time to all participants. To do so, the race must be over. Therefore you will have access to your certificate from My Run the day after race’s end.
Example: The Warrior Spirit Race takes place from December, 05th to 31st 2020, certificate is available starting January, 01st 2021.

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